Loan Counseling And Assistance

If you are experiencing financial difficulties, please contact our Loan Counselors for immediate assistance. They will work with you on a resolution for any issues that affect your ability to make timely payments, whether the challenges are temporary or long term. The Loan Counselors are available Monday – Friday, from 8:00 a.m. to 5:00 p.m. MST.

Physical Address:
2244 Trawood Suite 100
El Paso TX 79936

Phone: 915-593-3111
Toll Free: 800-333-7662
TDD: 800-735-2989

Click here to send a message to our Loan Counselors

Additional Counseling Assistance

If you would like mortgage counseling or assistance, you can find a list of counselors in your area on the U.S. Department of Housing and Urban Development website at www.hud.gov or call 1-800-569-4287 to get connected with a foreclosure counselor in HUD’s network of non-profit partners.

You can also visit www.hopenow.com or call the HOPE Hotline at 1-888-995-HOPE(4673). This is an on-demand counseling service that is available 24 hours a day/7 days a week.

For Veteran Assistance (VA) loans, visit, www.benefits.va.gov or call 1-877-827-3702 to speak with a Loan Service Representative.

Homeowner Education

The following resources are available to help homeowners stay informed and take action to avoid foreclosure. For Fannie Mae loans, visit www.fanniemae.com, for HUD loans www.makinghomeaffordable.gov, and for VA loans www.benefits.va.gov.

Service members Civil Relief Act

The Service members Civil Relief Act (SCRA) may offer protection or relief to members of the military who have been called to active duty. If you are a member of the military who has been called to active duty and you have not already made us aware, you may contact us at 915-593-3111 or 1-800-333-7662.